Custom Order Globe Purchase, Rental and Loan Policy
All Snow Globes, Globes, and unique products are custom orders. Custom orders are generally completed within 10 to 20 business days. Orders requiring new designs and patterns may take longer to complete. Please note that all custom orders are non-refundable.
Custom products are handcrafted individually, so actual measurements may vary slightly. Colors for banners and backdrops are matched to the best possible accuracy and printed on vinyl, which may cause slight color variations.
Goods picked up in person or delivered using the customer’s carrier are considered delivered upon transfer to the client or shipping agent. Any rented or loaned goods must be returned immediately after the specified time period, or additional rental charges will apply at standard rates. The additional time is calculated from the day the goods should have been shipped for return until they are actually received by Absolute Hollywood. Discount rates do not apply to late returns.
Return rental and loaner globes clean, inside, and out, to avoid a minimum $450 cleaning fee. All globes must be returned in similar condition as received, or repair or reconditioning charges will be applied with a minimum charge of $450. Rental and loaner globes not returned will incur separate additional charges at the non-discounted purchase price for the globe and up to six weeks of standard rental rates to cover the loss of rental income. Rental charges paid or due for the original time period will not be applied toward the additional late or non-return charges for globes.
Please inspect your goods upon arrival for any defects. If you find any issues, contact us within three business days. We will address the problem to create a successful solution. No custom order will be accepted for return without prior permission and a return authorization number.